Terms of Service

We built Notewinger to help you capture conversations and turn them into clear, readable notes. These Terms of Service (the “Terms”) are the agreement between you and Nyntax (“we”, “us”) covering your use of Notewinger — our apps, our websites, and the services we provide through them (together, “Notewinger” or the “Service”).

By creating an account or using Notewinger, you agree to these Terms. If you do not agree with them, please do not use the Service.

If you are using Notewinger on behalf of a company, school, or other organisation, you confirm that you have the authority to accept these Terms for that organisation, and “you” includes both you and that organisation.

Notewinger is operated by Nyntax, at [COMPANY ADDRESS TO CONFIRM]. You can reach us using the contact details at the end of this page.

Age

You must be at least [MINIMUM AGE TO CONFIRM] years old to use Notewinger. If the law where you live sets a higher minimum age for agreeing to terms like these or for consenting to the processing of your information, that higher age applies to you.

You also need to be able to enter into a binding agreement, and not be barred from using the Service under the laws that apply to you. If we learn that an account belongs to someone below the minimum age, we will close it.

You sign in to Notewinger with your phone number and a one-time verification code. There is no password to remember — which also means your phone number and your device are the keys to your account.

• Give us a phone number you control, and keep your account details accurate and up to date.
• Never share a verification code with anyone. We will not ask you for one.
• Keep the devices you sign in on locked and under your control.
• Tell us promptly at the contact address below if you think someone else has reached your account, or if you stop using a phone number that is attached to it.

You are responsible for what happens in your account. If you give someone else access to it, or to a device that is signed in, you are responsible for what they do there too.

As long as you follow these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to use Notewinger — for your own purposes, or for the purposes of the organisation you accepted these Terms on behalf of, within whatever your plan allows.

This licence does not let you resell the Service, share your account with others as a way of giving them their own access, or make Notewinger available to people outside your plan. It lasts as long as your account does, and ends when your account does.

Most of this is what you would expect. Please do not use Notewinger to:

• Break the law, or help someone else do so — including recording people where you are not permitted to record them.
• Capture or store confidential information you are not allowed to hold, or handle it in a way that breaks a duty you owe to someone else — an employer, a client, a patient, a school, or a counterparty.
• Harass, threaten, defame, or intrude on the privacy of another person.
• Impersonate someone, or misrepresent who you are or who you are acting for.
• Upload malicious code, probe or interfere with the Service, work around its limits, or try to access parts of it that are not open to you.
• Scrape, crawl, or bulk-extract the Service, or use it to build a competing product.
• Reverse engineer, decompile, or attempt to derive the underlying workings of Notewinger, except where the law expressly allows it.
• Resell, rent, or commercially redistribute access to the Service.

If something you do puts other people, your account, or the Service at risk, we may limit or suspend access while we look into it. Where we reasonably can, we will tell you why.

The recordings you make, the notes they become, your edits, and anything else you create or upload are your content. We do not claim ownership of it. You keep every right in it that you had before.

To actually run Notewinger for you, we need your permission to handle that content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, transmit, process, adapt, and display your content — strictly for the purpose of operating, securing, supporting, and improving the Service for you. That includes putting your content through automated processing to produce notes, to sync it across your devices, and to make features like search, version history, and export work.

This licence exists so the product can function. It ends when you delete the content or your account, apart from copies that sit in routine backups for a limited period, and anything we must keep to meet a legal obligation.

You confirm that you have the rights you need in the content you bring to Notewinger, and that our handling of it as described here will not breach anyone else’s rights.

Notewinger uses automated and AI-assisted processing to turn recordings and related inputs into structured notes, and to power in-product assistance — including chat-style help that can suggest changes to a note, usually for you to confirm before they are applied.

What this means for you: these features are useful, and they are not infallible. Automated output can mishear a word, lose a nuance, attribute something to the wrong speaker, summarise away a detail that mattered, or state something confidently that was never said. Formatting — including mathematical notation — can come out wrong.

• Review notes before you rely on them, share them, or act on them. You are responsible for how you use what Notewinger produces.
• Notewinger is a note-taking aid, not a substitute for professional advice. Nothing it produces is legal, medical, financial, tax, or other professional advice.
• It is also not a substitute for being there. Where attendance, participation, or an official record matters — a class, a deposition, a board meeting, a clinical appointment — Notewinger does not replace any of that.
• Notes are not certified transcripts, and should not be presented as a verbatim or official record of what was said.

Notewinger records audio because that is what it is for. Deciding whether a particular recording is allowed is up to you, and this is the part of these Terms we would most like you to read carefully.

You are responsible for:

• Having whatever consent or permission the law requires where you are and where the other people are. Rules differ widely — some places require every participant to agree before a conversation can be recorded, and some conversations may not be recorded at all.
• Giving notice where notice is required, and honouring a request to stop.
• Following the rules of the place you are in — your employer’s policies, your institution’s policies, a lecturer’s or a host’s instructions, a confidentiality agreement you have signed, and the terms of any meeting or call platform you are using.
• Deciding what to do with the notes afterwards — who you share them with, and how long you keep them.

We cannot know the context of your recordings, and we do not determine whether any particular one is permitted. Where someone objects to a recording you made, that is a matter between you and them.

Notewinger may let you connect other services you use. Connections are yours to make: you authorise each one, you can see which are active, and you can disconnect them.

When you connect a service, you authorise us to exchange data with it as needed for the feature you turned on. That service is run by someone else, under their own terms and their own privacy practices. We do not control it, we are not responsible for it, and we cannot guarantee it will stay available or keep working the same way. Disconnecting stops future exchanges; it does not by itself undo what has already been shared.

Notewinger may offer both free and paid features. Where a plan is paid, we show you the price, the billing period, and what is included before you commit.

• Renewal. Subscriptions renew automatically for the same period until you cancel, at the rate then shown for your plan.
• Cancelling. You can cancel at any time. Your paid features stay active until the end of the period you have already paid for, and then your account returns to the free experience.
• App store purchases. If you subscribe through an app store, that store handles the payment, the renewal, and the cancellation, under its own rules — including its refund policy. Manage or cancel those subscriptions in the store account you bought them with.
• Refunds. [REFUND POLICY TO CONFIRM]. Nothing here removes a refund or cancellation right the law gives you as a consumer.
• Price changes. If we change the price of a plan, we will tell you before it applies to you, with enough notice to cancel first.
• Taxes. Prices may not include tax. Where tax applies, it is added at checkout or charged as the law requires.

If a payment fails or a charge is reversed, we may pause paid features until it is resolved.

Notewinger keeps changing. We add features, improve existing ones, and sometimes retire the ones that are not working. Where a change would materially reduce what your plan gives you, we will give you reasonable notice.

We aim to keep the Service available and dependable, but we can’t promise it will never be interrupted. Maintenance, outages, network problems, and events outside our control all happen. Some parts of Notewinger keep working while you are offline and reconcile once you are back online; that reconciliation depends on conditions we do not fully control, so please do not treat the Service as your only copy of something you cannot lose.

We may label some features as beta, preview, or experimental. Those are offered as-is, may change or disappear, and may be less reliable than the rest of the Service.

Notewinger itself — the software, the design, the interfaces, the documentation, the Notewinger and Nyntax names and logos — belongs to us or to those who licensed it to us, and is protected by intellectual property laws. These Terms do not transfer any of that to you beyond the licence in section IV.

Please do not use our names, logos, or branding in a way that suggests we endorse or are affiliated with you, without our permission.

If you send us feedback or suggestions, thank you — we may use them freely to improve the Service, without obligation to you. Your feedback does not give us any rights in your content.

Notewinger is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties — including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that notes or other automated output will be accurate or complete, or that any recording, note, or version will always be recoverable.

Some consumer protection laws do not allow these exclusions. Where that is the case for you, they do not apply, and you keep the rights those laws give you — [CONSUMER LAW CARVE-OUTS TO CONFIRM BY REGION].

To the extent the law allows, neither we nor our suppliers are liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost or corrupted content or data, arising out of your use of Notewinger.

Where we are liable, our total liability for all claims relating to the Service in any twelve-month period is limited to the greater of the amount you paid us for Notewinger in the twelve months before the claim arose, or [MINIMUM LIABILITY FLOOR TO CONFIRM].

None of this limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud, or for anything else a law that applies to you does not permit us to exclude. If you are a consumer, you keep every right your local consumer law gives you.

If a third party brings a claim against us because of how you used Notewinger, you agree to defend us and cover the reasonable costs, damages, and legal fees that result — specifically where the claim comes from:

• your breach of these Terms or of a law that applies to you;
• a recording you made without the consent or permission that was required; or
• content you brought to Notewinger that infringes someone else’s rights.

We will tell you promptly about any such claim, and you can control the defence — though we may participate with our own counsel, and no settlement that affects our rights or admits fault on our part can be made without our agreement. This does not apply to the extent the claim is caused by our own wrongdoing.

You can stop using Notewinger at any time, and you can delete your account from within the app. Before you do, export anything you want to keep.

We may suspend or end your access if you materially breach these Terms, if your use puts other people or the Service at risk, if we are required to by law, or if we stop offering the Service. Except where speed is necessary or the law prevents it, we will give you notice and, where the issue can be fixed, a chance to fix it.

When an account ends: your licence to use the Service stops, and your content is deleted from our active systems, with backup copies ageing out afterwards on our normal cycle. Deletion is permanent — we cannot restore a deleted account or its notes. Sections that by their nature should outlive the agreement — ownership, disclaimers, liability limits, indemnity, and dispute resolution — continue to apply.

If something goes wrong, please contact us first. Most problems are faster to fix by talking to us than by any formal route, and we take complaints seriously.

These Terms, and any dispute arising out of them or out of your use of Notewinger, are governed by the laws of [GOVERNING LAW / VENUE TO CONFIRM], without regard to conflict-of-laws rules. The courts of [GOVERNING LAW / VENUE TO CONFIRM] have jurisdiction, and both of us submit to it.

If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country you live in, or of the right to bring proceedings in your local courts where the law gives you that right. [DISPUTE RESOLUTION MECHANISM TO CONFIRM — ARBITRATION AND CLASS-ACTION TERMS, IF ANY].

We may update these Terms as Notewinger changes or as the law requires. When we do, we will post the updated version here and change the date at the top of this page.

If a change is material, we will give you reasonable notice before it takes effect — in the app, by message, or both. Continuing to use Notewinger after a change takes effect means you accept the updated Terms. If you would rather not, you can stop using the Service and delete your account.

Questions about these Terms, or about anything in them you would like explained, are welcome. We answer during local business hours, and we try to be quick about it.