Privacy Policy

Notewinger records conversations — meetings, lectures, interviews, workshops, study sessions, team discussions — and turns them into structured notes. That means you trust us with some genuinely personal material, and this policy explains what we do with it.

It applies to Notewinger’s apps and websites, operated by Nyntax (“we”, “us”), at [COMPANY ADDRESS TO CONFIRM]. It does not apply to services run by other companies that you may connect to Notewinger — those have their own policies.

Account information

Your phone number, the data needed to verify it and keep your sign-ins secure, and basic profile details you choose to add, such as a display name and your language or region preference.

Content you create

The audio you record and anything you upload; the notes produced from it; transcripts and exports where the product offers them; earlier versions of a note, so history and restore can work; messages you exchange with in-product assistance; and your settings.

Usage and device information

General information about how the apps are used and how they behave — features opened, actions taken, approximate timings, device type and operating system version, app version, language, general region (typically inferred from network information, not precise location), and crash and error diagnostics.

Payment information

If you buy a paid plan, the payment itself is handled by a payment processor or by an app store. We do not receive or store your full card details. We receive limited information such as whether a subscription is active, when it renews or lapses, and a reference for the transaction.

Connected services

If you connect another service, we receive the data that connection needs in order to do what you turned it on for — and nothing beyond the scope you authorised.

Messages you send us

When you contact support, we keep your message, our replies, and enough account context to help you.

• To provide Notewinger — record, process, produce notes, keep version history, export, and sync your work across your devices, including reconciling changes made while you were offline.
• To keep your account and the Service secure — to verify sign-ins, detect abuse and fraud, and investigate incidents.
• To support you — to answer your questions and diagnose problems you report.
• To improve the product — to understand which features work, find bugs, and measure reliability and quality.
• To personalise your experience within the product — remembering your settings and presenting your own material sensibly.
• To communicate with you — service notices, security alerts, billing messages, and changes to our policies. Where we send anything optional, you can opt out.
• To meet legal obligations — and to establish, exercise, or defend legal claims.

We do not sell your personal information, we do not share it for cross-context behavioural advertising, and we do not use your recordings or notes to train general-purpose AI models for other people to use.

Turning a recording into a readable note is done by automated processing. The categories involved are your audio and uploads, the notes and text derived from them, and the messages you send to in-product assistance. The purpose is to generate and improve your notes and to answer your requests.

Does a person ever see my content? Not routinely. People at Nyntax, and the providers who help us run the Service, may access content in limited situations: when you ask us for help with a specific note, when we are investigating suspected abuse or a security incident, when we need to diagnose a serious fault, or when the law requires it. Access is limited to what the task needs.

We do not use automated processing to make decisions that produce legal effects for you or similarly significantly affect you.

This section applies if you are in the European Economic Area, the United Kingdom, or Switzerland.

• Performance of a contract — providing the Service you signed up for: recording, note generation, sync, version history, export, and account management.
• Legitimate interests — keeping the Service secure, preventing abuse and fraud, diagnosing faults, and improving Notewinger. We weigh these against your rights and interests.
• Consent — optional features you switch on, such as connections to other services, and any optional messages. You can withdraw consent at any time, without affecting processing already carried out.
• Legal obligation — where we must retain or disclose information to comply with the law.

Recordings may contain special category data if a conversation happens to touch on health, beliefs, or similar topics. Where that is the case, our basis is your explicit consent, given when you choose to record — [SPECIAL CATEGORY DATA BASIS TO CONFIRM WITH COUNSEL].

We share personal information with service providers who help us run Notewinger, only for the purposes below, only to the extent needed, and under contracts that require them to protect it and forbid using it for their own purposes.

We may also share information:

• With services you connect, to the extent you authorised.
• When the law requires it — in response to a valid legal request. We review requests, push back on ones that overreach, and tell you where we are permitted to.
• To protect people — where disclosure is necessary to prevent serious harm, fraud, or a security threat.
• In a corporate transaction — if Notewinger is ever involved in a merger, acquisition, or sale of assets, in which case we will tell you, and this policy continues to apply until you are told otherwise.

We and our service providers operate in more than one country, so your information may be processed outside the country you live in, including in countries whose privacy laws differ from your own.

Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on recognised safeguards — such as standard contractual clauses, or a finding that the destination country offers adequate protection — together with additional measures where needed. [TRANSFER MECHANISMS AND PROCESSING LOCATIONS TO CONFIRM]. You can ask us for more detail using the contact details below.

We keep information for as long as it is needed for the purpose it was collected for, and then delete it or make it non-identifying.

• Your content stays until you delete it, or until you delete your account.
• Account data is kept while your account is open.
• Usage and diagnostic data is kept for a limited period and then deleted or aggregated — [RETENTION PERIODS TO CONFIRM].
• Billing and tax records are kept for as long as the law requires.

When you delete something, it is removed from our active systems promptly. Copies can persist for a short while in routine backups, which are deleted on their own cycle, and we do not restore deleted content from them.

We protect your information in transit and at rest, restrict internal access to people who need it for their work, log and monitor access to our systems, and review our practices as the product changes.

No service can promise perfect security, and we will not pretend otherwise. What we can promise is that we take it seriously, and that if a breach affects your information we will notify you and the relevant authorities as the law requires. You can help by keeping your device locked and never passing on a verification code.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is wrong or incomplete.
• Delete your information, including by deleting your account.
• Export a copy of your notes, or receive your information in a portable form.
• Object to or restrict certain processing, including processing based on our legitimate interests.
• Withdraw consent for optional features, such as a connected service, at any time.
• Opt out of optional messages, while still receiving essential service and security notices.
• Complain to your local data protection authority. We would appreciate the chance to help first.

Many of these you can exercise directly in the app — exporting notes and deleting your account among them. For anything else, write to us at the address below. We will verify who you are before acting, and we will not treat you differently for exercising a right.

Notewinger is not intended for people under [MINIMUM AGE TO CONFIRM], and we do not knowingly collect their personal information. If you believe someone under that age has an account, contact us and we will look into it and delete the account and its content.

Our apps and website keep some information on your device. We use it to:

• keep you signed in, and keep your session secure;
• remember your settings and preferences, such as language;
• hold your work while you are offline, so nothing is lost before it can sync; and
• understand how the product is used and where it breaks.

We do not use these technologies for advertising. You can clear this data through your browser or device settings, though doing so will sign you out and may discard work that has not yet synced. Where the law requires consent for non-essential technologies, we ask for it first.

Notewinger may link to, or connect with, services run by other companies. Once your information reaches them, their privacy policies apply, not ours. We do not control how they handle it, so it is worth reading their terms before you connect something — and you can disconnect any connection from within the app.

As Notewinger changes, this policy will too. We post the current version here and update the date at the top of the page. If a change is material — a genuinely new use of your information, for instance — we will give you notice before it takes effect, and ask for your consent where the law requires it.

For any privacy question or request — access, correction, deletion, export, or something this policy did not answer — write to us at support@nyntax.com. We read every message, and we reply within the time the law allows, usually sooner.